A quick catch up on any new emails before the management team meet up to make sure everything's in place to get the day off to a good start.
Time to open the tills across the store ready for another day of busy trading.
The team gather for the morning briefing at the front of the store. We talk about how we can make sure our customers have the best possible experience.
Here we go. The doors are now open for all those bargain hunters out there.
It's the Floor Walk. A really important opportunity to see how the store looks and what we can do as a team to improve things, from product displays to sales figures.
Looks like it's going to be a good day as there are plenty of customers in-store looking for those sought after items.
All hands on deck at the tills to serve customers during the busy lunchtime rush.
The associates are serving everyone with a smile. They're happy and so are our customers.
After the lunchtime rush, there's a chance to do some coaching with the team.
Ensuring the store looks its best is a constant, especially in our Gold Label section where all the high end designer labels can be found.
Today's delivery has arrived. Like our customers we never know what it's going to bring. Well, until we've unpacked it that is.
Time to go through the weekly training schedule for the team.
Some of the new delivery is starting to be put out on the shop floor.
We've had lots of great shoes in today's delivery, so we're getting those out in the department as quickly as possible.
Our customers love to treasure hunt – that's what we call it when they come in to discover some real designer gems.
There's a last minute dash as the 'hunters' find their 'treasures' in the latest delivery. Everyone to the tills again.
The doors are closed and there's a final check and tidy of the Fitting Rooms.
The cashing up is underway. Looks like it's been a great day.
That's it. The day is done. Time to go home.